A successful system implementation ensures the business and user needs are met and the system is implemented efficiently, effectively and on time. Every project should contribute to your organization's bottom line. PM&A's system implementation support services assist clients with attaining a complete, production ready system.
Our services focus on: data preparation, change management, process re-engineering, training, policies & procedures documentation, desk level procedures, and post implementation support.
PM&A utilizes a structured methodology. This allows our team to economically deliver a tailored solution with fast time-to-benefit. A typical client engagement includes the following steps:
Prepare Data for New System - Data typically needs to be archived, updated, cleansed, and/or modified to meet the needs of the new system. A detailed data plan is developed and executed with the assistance of client staff.
Process Re-design - The power of state-of-the-art ERP systems is the potential to redesign enterprise processes to capitalize on automation of industry standards and best practices. Business process changes are identified and supporting documentation, training, and change management is executed to prepare for implementation.
Implementation Support - Elements required for an effective implementation include end user testing plans, user documentation, and training materials. Enterprise policies and procedures are revised and updated if needed.
Provide Post Implementation Support - After a system is implemented in a production environment, users frequently need support. PM&A remains onsite for a designated period after implementation to provide end user support.